Question 1

REQUIREMENT

Accepted Answer

🔶passport is valid for a minimum of 6 months from the date of departure with at least 6 	 blank pages.
🔶Submission of documents for Visa Application are as follows:
	💠Passport Copy
	💠NRIC (Identification card Copy)
	💠2 Visa Size Photos (with white background)
	💠Birth Certificate
	💠Marriage Certificate/Death Certificate/Certificate of Divorce
	💠 Notarize Vaccine Covid-19 Certificate (Click this link for notarise covid-19 cert: https://www.notarise.gov.sg(https://www.notarise.gov.sg/))
	💠ACYW135 meningitis injection certificate & Influenza injection certificate (Optional)
	💠Other document required, please refer to Albustan Gateway

✏️Have read, understood and agreed to all the TERMS & CONDITIONS of Umrah packages offered by ALBUSTAN GATEWAY

✏️Visa is subjected to approval from Saudi Arabia Embassy from Singapore and Jeddah. Company is not responsible for the non-approval of Visa.

Question 2

PURCHASE OF UMRAH FULL PACKAGE INCLUDES

Accepted Answer

1. Economy class airfare and taxes (Subject to change)
2. Fare & Flight schedule are subject to change
3. Tour Program
4. Transportation during the Tour Programme
5. Accommodation with meals as specified
6. Group Medical Insurance
7. Gift as stated by the Company
8. Quad rooms are sold only for Family members / group only
9. The Third / quadruple bed provided is sofa bed

Question 3

PACKAGE EXCLUDES

Accepted Answer

1. Personal expenses and items of personal nature
2. Transportation to Jabal Nur
3. Any services or product not listed on the package selected
4. Wheelchair services
5. Any form of gratuities and tipping other than Makkah & Madinah
6. Excess baggage charges and delivery expenses for personal items
7. Vaccination fees
8. Additional visa charges

Question 4

RESERVATION, DEPOSIT & PAYMENT

Accepted Answer

PAYMENT

To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Umrah Package :

1. Deposit of SGD$1,000 per person is required on booking of Umrah Packages. 60% partial payment of the package price has to be settled Six (6) months before departure. The 40% final balance of payment must be settled Four (4) months before departure.
2. Confirmed departures are subjected to full payment, failing which the cancellation fee will be charged according to the terms and conditions contained herein.
3. Payment can be made by Cash, Bank Transfer and PayNow. Official receipts will be issued after every payment.
4. Unutilized such as city tour, transportation, meals etc. will NOT be refunded
5. If the minimum room size is not achieved for the requested package, Jemaah is required to pay for the package price difference.
6. Departures are subject to full payment, failing which the cancellation fee will be charged according to rules and conditions contained herein.

Question 5

CANCELLATION PROCEDURE

Accepted Answer

1. Any refunds to be made will only be processed within 4-6 Months upon request cancellation.
2. Group Departure is subject to a minimum 20 pax. If the minimum number is not achieved, you will be transferred to another group departure.

Question 6

LIABILITY - LIMITATION OF ANSWERS BY THE COMPANY

Accepted Answer

The responsibility of the Company to the pilgrims is set forth herein.
1. In the course of your Umrah, there might be long delays at airports, Customs and Immigration,checkpoints, transportations etc due to the large number of pilgrims during the Umrah Season. The Company will not take any responsibility for any such delay.
2. The Company will not be responsible for any expenses, reimbursement or refund of any part of the packages if the Umrah pilgrims are denied boarding by airlines or agencies concerned on medical grounds, were deported or refused entry by the Immigration or Customs or the authorities in Saudi Arabia for any reasons, including an invalid passport,customs and quarantine or possession of unlawful items or irregularities that may cause injury or damage to person or property.
3. The Company is not responsible for any injury, damage,loss,delay,additional expenses, or inconvenience caused directly or indirectly by events which are beyond the reasonable control of the Company that cannot be avoided by the Company such as (but not limited to) war, race riots, fires,floods,unexpected bad weather, acts of God, acts of Government or authority,accident or damage machinery or equipment or industrial action and protests.

Question 7

MISCELLANEOUS

Accepted Answer

We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time.